Our Services

EXPLORE

Serving the Community

We work with you to tailor our service offerings to meet the unique needs of your community. We are a full-service HOA management company that provides complete and robust association management services in Tuscaloosa. Whether your association comprises a few houses or thousands, a condominium, or a master-planned community, we offer everything you need.

Our focus is on serving the community, and we do that through three primary areas of service that work together, as shown in the diagram.

Did you Know?

We work with you to specifically tailor our service offerings to meet the unique needs of your community.

Community Services: We Delight Residents

Communication Services

Prompt and proficient assistance with homeowner questions and requests
Board Portal provides additional online access to Board Members for documents and items specific to the Board to help facilitate meetings and expedite draft document review.
Re-Sale Portal provides online service for closing documents when homeowners sell their home.
Mail Room Services to print, fill, and mail collections letters, annual meeting packets, newsletters, violation letters, and welcome information.
Mass Email Service to communicate with homeowners.

Resident Services

Community Manager available to resolve homeowner inquiries
Resident portal provides 24/7 access to resident account and community information where residents can:
- View account information
- Update account information
- Make payments
- Submit an architectural review
- Submit a maintenance request
- View real time updates and reports
- Reserve community amenities
- View association documents
Lifestyle Services
- Neighborhood parties
- Lifestyle programs

Governance Services: We keep your community beautiful

Meeting and Administrative Services

Attend Board and Annual Member meetings
Prepare meeting agendas and board meeting packets
Prepare and coordinate annual meeting notices, agenda, reports, and location
Maintain appropriate records and file systems
Produce meeting minutes
Maintain Association governing documents
Supervise on-site personnel

Covenant Compliance Services

Consistent enforcement based on Association Documents and Board Policy
Regularly scheduled inspections
Communicate non-compliance issues to residents
Receive and resolve requests for action related to a resident’s non-compliance

Architectural Review Services

Receive, review, and respond to applications for requests for architectural controlled changes
Maintain all records in a database

Business Services: We deliver peace of mind

Community Managers

Our experienced and certified community managers will:
- Provide customer service to all homeowners
- Work closely with your Board of Directors and provide professional guidance
- Routinely inspect facility and common areas
- Provide consistent covenant and rule enforcement
- Provide vendor oversight

On-Site Managers

Many condominiums and large-scale developments necessitate an On-Site Manager. The On-Site Manager works in the same capacity as a Community Manager. Still, they maintain their office on-site in the community and oversee all aspects of the daily operations.

Collection Services

Consistently collect all funds due to the association based on Board-adopted policies
Coordinate collections with collections agency
Prepare a delinquency listing at the end of each month

Financial Services

Prepare an annual operating budget for Board of Directors approval
Establish and maintain bank accounts for the Association under the direction of the Board
Prepare and maintain all records necessary to produce the monthly financial report
Provide financial statements monthly to include:
- Balance Sheet
- Statement of Revenues and Expenses
- Aged Delinquency Report
- Cash Disbursement Report
- GL Trial Balance
- Bank Account Reconciliation and Statements
Accounts Payable
- Processing payments via a licensed and insured lockbox facility with multiple payment options, including check, ACH/direct debit, credit card, and e-check.
- Deposit all receipts in a segregated account in the name of the Association.
Accounts Payable
- Receipt and scanning of all invoices
- Electronic work-flow with multiple approval steps required and documented for invoice approval
- Digital check preparation and signing capabilities
- Disburse payments to vendors
- Bulk buying power for products and services

Insurance

Spaces Master Association Insurance program provides for cost savings in obtaining quotes from the highest-rated insurance companies in the country on behalf of the Association.
the Association should maintain Fidelity Bond Insurance with a minimum amount equal to three months of collections plus the total of all reserve funds. Spaces Management shall be added as an additional insured.
Proposals for Association insurance will be received and presented for Board approval.
Assemble information to establish an Association claim in response to any circumstance covered under the insurance policy and to maintain protection of the property.

Reserve Funding

Maintain in an interest-bearing account
Plan based on a Reserve Study done by a professional Reserve Specialist
Ongoing monitoring of reserve funds and investment recommendations

Resale Services

Receive online, email, or phone requests for closing documents
Process document request
Process transfer of ownership
Fast, reliable delivery of closing documents
Provide association documents

Facilities Services

Provide for 24-hour emergency maintenance service
Provide for regular property inspections
Coordinate all maintenance of buildings and grounds
Receive maintenance requests from residents or the Board and process work orders

Vendor Services

Timely Payments
Verify that vendors are properly licensed and insured
Common Area Contract Services
- Monitor the performance of contractors who provide services for landscaping, trash removal, etc.
- Review and negotiate contracts for services.
Professional Consultants

Strategic Planning Services

Develop and maintain The Management Plan
Comprehensive preventative maintenance program
Annual operations schedule
Risk Mitigation Plan

Ancillary Services

Custodial
Emergencies
Maintenance
Rentals

Ready for a Positive Change?

Let us help with a customized proposal based on the needs of your association.