Our Services

EXPLORE

Serving the Community

We work with you to specifically tailor our service offerings to meet the unique needs of your community. We are a full-service management company that provides complete and robust association management services. Whether your association is made up of a few houses or thousands, a condominium, or a master planned community, we offer everything you need.

Our focus is on serving the community, and we do that through three primary areas of service that work together as shown in the diagram.

Spaces Management serving community

Did you Know?

We work with you to specifically tailor our service offerings to meet the unique needs of your community.

Community Services: We Delight Residents

  • Prompt and proficient assistance with homeowner questions and requests
  • Board Portal provides additional online access to Board Members for documents and items specific to the Board to help facilitate meetings and expedite draft document review.
  • Re-Sale Portal provides online service for closing documents when homeowners sell their home.
  • Mail Room Services to print, fill, and mail collections letters, annual meeting packets, newsletters, violation letters, and welcome information.
  • Mass Email Service to communicate with homeowners.
  • Community Manager available to resolve homeowner inquiries
  • Resident portal provides 24/7 access to resident account and community information where residents can:
    • View account information
    • Update account information
    • Make payments
    • Submit an architectural review
    • Submit a maintenance request
    • View real time updates and reports
    • Reserve community amenities
    • View association documents
  • Lifestyle Services
    • Neighborhood parties
    • Lifestyle programs

Governance Services: We keep your community beautiful

  • Attend Board and Annual Member meetings
  • Prepare meeting agendas and board meeting packets
  • Prepare and coordinate annual meeting notices, agenda, reports and location
  • Maintain appropriate records and file systems
  • Produce meeting minutes
  • Maintain Association governing documents
  • Supervise on-site personnel
  • Consistent enforcement based on Association Documents and Board Policy
  • Regularly scheduled inspections
  • Communicate non-compliance issues to residents
  • Receive and resolve request for action related to a resident’s non-compliance
  • Receive, review, and respond to application for requests for architectural controlled changes
  • Maintain all records in a database

Business Services: We deliver peace of mind

  • Our experienced and certified community managers will:
    • Provide customer service to all homeowners
    • Work closely with your Board of Directors and provide professional guidance
    • Routinely inspect facility and common areas
    • Provide consistent covenant and rule enforcement
    • Provide vendor oversight
  • Many condominiums and large-scale developments necessitate an On-Site Manager.  The On-Site Manager works in the same capacity as a Community Manager, but they maintain their office on-site at the community, and oversee all aspects of the daily operations.
  • Consistently collect all funds due the association based on Board adopted policy
  • Coordinate collections with collections agency
  • Prepare a delinquency listing at the end of each month.
  • Prepare annual operating budget for Board of Directors approval
  • Establish and maintain bank accounts for the Association under the direction of the Board
  • Prepare and maintain all records necessary to produce the monthly financial report
  • Provide financial statements monthly to include:
    • Balance Sheet
    • Statement of Revenues and Expenses
    • Aged Delinquency Report
    • Cash Disbursement Report
    • GL Trial Balance
    • Bank Account Reconciliation and Statements
  • Accounts Payable
    • Processing of payments via a licensed and insured lockbox facility with multiple payment options including check, ACH/direct debit, credit card, e-check.
    • Deposit all receipts in a segregated account in the name of the Association.
  • Accounts Payable
    • Receipt and scanning of all invoices
    • Electronic work-flow with multiple approval steps required and documented for invoice approval
    • Digital check preparation and signing capabilities
    • Disburse payments to vendors
    • Bulk buying power for products and services
  • Spaces Master Association Insurance program provides for cost savings in obtaining quotes from the highest rated insurance companies in the country on behalf of the Association.
  • Fidelity Bond Insurance should be maintained by the Association with a minimum amount equal to three months collections plus the total of all reserve funds.  Spaces Management shall be added as an additional insured.
  • Proposals for insurance for the Association will be received and presented for Board approval.
  • Assemble information to establish an Association claim in response to any circumstance covered under the insurance policy and to maintain protection of the property.
  • Maintain in an interest-bearing account
  • Plan based on a Reserve Study done by a professional Reserve Specialist
  • Ongoing monitoring of reserve funds and investment recommendations
  • Receive online, email, or phone request for closing documents
  • Process document request
  • Process transfer of ownership
  • Fast, reliable delivery of closing documents
  • Provide association documents
  • Provide for 24-hour emergency maintenance service
  • Provide for regular property inspections
  • Coordinate all maintenance of buildings and grounds
  • Receive maintenance requests from residents or Board and process work orders
  • Timely Payments
  • Verify that vendors are properly licensed and insured
  • Common Area Contract Services
    • Monitor the performance of contractors who provide services for landscaping, trash removal, etc.
    • Review and negotiate contracts for services.
  • Professional Consultants
  • Develop and maintain The Management Plan
  • Comprehensive preventative maintenance program
  • Annual operations schedule
  • Risk Mitigation Plan
  • Custodial
  • Emergencies
  • Maintenance
  • Rentals

Ready for a Positive Change?

Let us help with a customized proposal based on the needs of your association.

Submit a Maintenance Request for Your Property

Before you begin, please read. You will be prompted to log in to your account. Once you are logged in, select Maintenance Request from the drop-down menu and type in the details of your request and then submit.

Emergency?

If this is an urgent maintenance emergency, please call us at (205) 750-2260. For a list of after hours emergencies click here.

Receive a Violation Letter?

It’s important that you now take the necessary steps to correct the infraction as quickly as possible, since additional offenses may lead to fines. To avoid further action, please send us a written response. If we see that the violation has been corrected, the matter will be closed.

If you feel you are compliant and the violation letter was sent in error, please respond in writing so we can look into the matter for you.