If you feel you have been charged in error or would like to request a fee waiver, then you have come to the right place. Select the button below to submit a request.
If you are requesting the removal of a late fee or other charge that you feel is incorrect, provide as many details in your form submission so we have as much information as possible. Please allow up to 30 days for your submission to be reviewed and a decision made regarding your request.
Please note: This form is not for disputing a covenant violation. To dispute a covenant violation, click here.
Before you begin, please read. You will be prompted to log in to your account. Once you are logged in, select Maintenance Request from the drop-down menu and type in the details of your request and then submit.
It’s important that you now take the necessary steps to correct the infraction as quickly as possible, since additional offenses may lead to fines. To avoid further action, please send us a written response. If we see that the violation has been corrected, the matter will be closed.
If you feel you are compliant and the violation letter was sent in error, please respond in writing so we can look into the matter for you.